Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,Just asked to move my FTTP 900mb broadband from the BT to EE. I’m still in contract but BT/EE said this does not matter.The order was placed yesterday but has this message below. The MyBT app also sees the same order and says the same. Pendin...
Just moved to fibre broadband and landline, phone not ringing despite ringing at caller's end. Can still make calls, but not receive.
Hi there, I’m Currently on BT Fibre 2 (6 months into 24 month contract) and not sure if switching to New EE Broadband is a option yet as I’m still very early in the contractshould I stick with BT or call to switch over/look at options? Don’t wanna be...
Hi, Anyone else experiencing same issue. When I log into MyBt... There's a button saying transfer to EE. When I click it authenticates my account.... Goes to EE... But then I get a sorry there has been an error message. Been like this for weeks. Have...
I have a netgear extender which connected perfectly, but my TP-Link RE650 just won't connect with internet on 2.4ghz, and fails completely on 5ghzI've tried a factory reset, with and without an ethernet lead - sometimes I can see it on my phone, but ...
I asked New EE to remove my 700 min phone add which they are no longer doing so ask to change to Unlimited discussing this with them, and they could do it even if the system didn't let them would but thought manually now they saying they can't do tha...
Pity they couldn’t deal with the problems being created for their existing LOYAL customers
I've received a text saying a bill is ready, checked the "manage" section on the app but it just shows all the things I can buy with no account & billing as said by the community? Is it something so simple I am being stupid ? TYIA
Hi. I've just moved over to EE from BT ff900 fttp. I wanted to get the 1.6Gbps package, that is available to my address. But i was told that that package was only available to new customers and that i would have to wait for until EE/BT send out a let...
