Broadband Service ID

[lauren_stewart]

Hi all,

I have a feeling my broadband is not meeting the minimum speed so followed the instructions on the speed tester but in order for me to do an advanced test they need my service ID. I can’t find it anywhere or google either. Please help!

[JimM11]

@lauren_stewart Are you trying to do the speed test on the app with a mobile device, and if so can you see your broadband account when you select manage then broadband? And you can only do this when at home and connected to your broadband system as far as i know.

[Mustrum]

@lauren_stewart   you will need to give the Broadband Care team a call to get that info.

Are you on Full Fibre or DSL via your phone line?

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

[XRaySpeX]

When you are trying to run the BT Wholesale Speed Test  & get its Additional Diagnostics you will need its Broadband Service ID (BBEU), which you can obtain by calling CS.