Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43744 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84368 Views
  • 11 replies
  • 12 Helpful

Parental controls

I'm aware that EE don't currently offer anything other than Norton to set parent controls (which is fine for a laptop) but with lots of devices accessing the internet I'm wondering if this is something EE could set up at source (similar to what Virgi...

Burders by Visitor
  • 612 Views
  • 1 replies
  • 2 Helpful

Resolved! Static IP

Hello Does anyone know if EE broadband allow you to purchase a static IP? Thanks 

iammbuk by Skilled Contributor
  • 1354 Views
  • 1 replies
  • 1 Helpful

Broadband usage

Is there any way of monitoring how much data I have downloaded and uploaded ? I am aware I have an unlimited usage but am curious........

Razboy by Contributor
  • 677 Views
  • 2 replies
  • 3 Helpful

I am not getting the minimum promised fiber broadband speed!

Hi there, As title says, I am not getting the minimum promised fiber broadband speed! What shall I do? I followed all recommended steps to check if there is anything wrong with my current setup, but everything looks normal and I am getting 35-40mb ma...

gtunc by Established Contributor
  • 3420 Views
  • 10 replies
  • 1 Helpful

Trying to upgrade

I contacted EE regarding the section to enter my details for upgrading over 2 weeks ago, I am asked to provide 3 answers to some questions, I answer 5 questions and my email is ticked green as correct and after submitting it turns red and I cannot pr...

Tx1oss by Investigator
  • 256 Views
  • 1 replies
  • 0 Helpful

FFTP Xbox ultimate offer

I ordered full fibre to property on march 5th and part of the offer bundle I got was 12 months free Xbox ultimate. The FF got installed on 12th April and I still haven't heard anything about the Xbox ultimate. I've rang 150 this morning who suggested...

lozz1976 by Visitor
  • 272 Views
  • 1 replies
  • 0 Helpful