April 2025 Price increase

LeoLion5 · ‎14-03-2025

EE has notified me by email that the price increase from April 2025 is 5%. However they say that my monthly payment will be an extra £3.00!

I am paying £29.99 now, which means that the increase should be no more than £1.50!

So where does the extra £1.50 come from?

Chris_B · ‎14-03-2025

@LeoLion5 BB price increase if taken out after the 10th April 2024 is £3.00. If taken out before this date it’s CPI + 3.9%

It’s mobile contracts that are £1.50 after the 10th of April 2024.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

XRaySpeX · ‎14-03-2025

When did you take out your contract? Since about mid-2024 %age annual increases were banned on new contracts. The annual increase for BB is now a fixed amount, £3 pm.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎14-03-2025

@LeoLion5 BB price increase if taken out after the 10th April 2024 is £3.00. If taken out before this date it’s CPI + 3.9%

It’s mobile contracts that are £1.50 after the 10th of April 2024.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

garybs29 · ‎14-03-2025

Check the communication again, the 5% is probably referring to the increase on out of bundle charges like it does on mine