Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Since migrating my broadband from BT to EE I am unable to log onto my BT Cloud account, I keep getting a "sorry there was a problem, please try again later. Error code MBB03-04" message. I thought people who migrated would still keep their BT Cloud a...
Hello I’ve jointed the EE broadband last February and now having problems with broadband saying no connection and not connecting to the internet so can u please help me I’m getting frustrated
I bought a landline phone in February 2024 . it has been faulty from the day I received it . yesterday I rang technical support they reset everything and told me the phone is faulty to speak to you as the phone will be still under warranty and should...
I was promised that my broadband would be linked to my app a few days ago but still nothing, this has been ongoing since Feb
Every single day. with consistency. every day. i always lag in any gaming i try to do and enjoy. like early today, i was spiking to 300-600 ping with a ping of 20-40, its rarely constant, now the thing is, the server is in london. I live in london......
Im getting a message to activate my device i dont know how too
I am now being billed for fibre1 and phone line even though Open Reach still have not connected a fibre cable to my property because the distance to the nearest connection is so far away. They have not even started laying a cable as they have to get ...
I’ve just moved from BT and now don’t have full broadband coverage throughout my house. The router is downstairs and some rooms upstairs can’t get an internet connection.
Anyone any idea why turning Game Optimiser on more than halves connection speed to the device and increases latency? It's supposed to do the opposite!!!
i have the EE smart router & it’s very slow. When i do speed tests I’m getting below 20 upload & download speed. I’m having the same issue w/ the ethernet cable. Gaming is also been so so laggy, it takes an hour to do a 5gb update. Please help.
