Hey folks,
I'll try to keep the storytelling brief; I found out earlier this year that I had 8 weeks to move house which, frankly, wrecked me. I updated EE and called BT to move my service, which they said they can do, no bother, but I'd have to start a new contract with them - mentally exhausted and needing to be able to work I agreed, was told this was the only way they could do it. Wouldn't be ready for the move in but they sent me an EE wifi gadget so I could connect - this was when I learned EE & BT were working together.
I struggled to meet bills and was a bit late paying for a couple of months but I did pay, and called up every time to keep BT posted on my situation and, to their credit, they were really good about stalling for a few days - each time I lamented that I was paying £50+ for my broadband and £60 for my mobile every month, now that I know it's the same company, but it wasn't until July that an adviser mentioned that I should combine the two accounts and move my BT over to my EE account, which sounded great as the EE broadband deals would save me a packet - just have to get to October when my EE contract runs down, I can sort it all out then - hung up and went away feeling like a weight had been lifted, as long as I could make it to October.
October's here, I called up and settled my BT bill, was put through to someone who told me no, I can't do it today, because I've only cleared my bill today. Wait a day or two... Called back a few days later and was all set to make this switch, move my EE to Sim only and bring in my broadband and finally get what feels like a fair deal for the service I get.
Adviser explained that, since I had signed a new contract in April, I'd have to remain on that same tarrif even when I move to EE or pay off the remainder - even though the package that suits me on EE is significantly cheaper with EE, I was going to have to continue paying the BT rate for the duration of the contract, so this was all for the benefit of BT/EE and I'd actually get no benefit whatsoever, just the rigmarole of this phone call.
If I had been told in April that this was an option then I'd have jumped on it but nobody did that I recall - on purpose? No idea, I mentioned to them a few times how much I didn't understand, how mentally I was wrecked but however it works out, I'm now stuck paying more than £50 per month for broadband, while a new customer will be paying probably half that.
I've been with BT since I was old enough to have a home phone of my own, about 30 years. I've been with EE since they were T-Mobile - I've stuck with both even when better offers were available, half expecting to get at least some respect for being a loyal customer but apparently no, I'm a cash cow now. I can't afford this. I can move my EE to Sim only, that'll save a few quid but right now I feel like an absolute mug, being mugged off every single time I have to pay this bill.
I figured I'd raise it here as I want to be an EE customer, never done me wrong, so I figure it's easier to start asking here if there's any options for me, other than be fleeced continually?
Cheers for any suggestions, I feel like an idiot.
