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My new router

Yago13
Visitor

‎27-09-2024 08:49 AM

Hello,

I just got a new contract with EE for my mobile and broadband, had an engineer coming last week to do the installation and the router is not working after requesting a new one that came this week and is not working either, the light keeps biping in orange and nothing works. Could someone help me with this please?

Thank you,

Yago

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎27-09-2024 09:13 AM

Hi @Yago13 

Have you left it for 5 mins to see if the light changes. 

Have you connected the router up correctly.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-09-2024 11:18 AM

@Yago13 : What colours are the lights on the ONT?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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