Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Just want to share my experience to watn people I have been an EE customer for around 6 years with mobiles for the family and broadband with no issues Recently had an email about broadband upgrades and realised my 76meg broadband could be upgraded t...
I cant seem to find my bills for broadband and mobile, so I don't have a clue when they are due. How do I fix this?
Can anyone tell me why the restrictions I have on my son’s broadband using devices never work properly. It’s set to go off at 11pm tonight but the devices are offline at the moment. Is it down to the app being unavailable at the moment. I can’t get i...
How do I view the status of complaints I've raised, and complaints that have been raised on my behalf by EE people? I've looked everywhere I can think of on the website and app but I can't find anything. As background. I have a complaint that's not...
How can I pay the bill when ee working on making My EE app even better?
Hi, Last week I had a engineer came into replace the copper to Full fibre - the enginner was good and he did his part , I was told it will talk two days or so to get your full speed,(150M,125M guarnteed) sadly I have been checking the spped over fe...
Openreach converted me to fibre running the fibre cable and connections. I have noticed that the faceplate on the internal box with the flashing green lights swivels and appears not to be fixed tight on the backing plate. My sister-in-law also had Op...
Highland Broadband say they will be connecting our area to Full Fibre. Would I have to go with them to have Full Fibre or can I go with EE?
Joined EE broadband over a year ago and trying to check my bill on the website and app but can’t. I tried to link the broadband service to EE app but need account no. and I can’t find out my account no via mail records.Could you please help to solve...
