Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
The Smart Hub 7 Plus is annoying in various ways, but the most annoying seems to be that it doesn't do what I tell it!I have turned off the 2.4Ghz band for the "Main" wifi and also turned off the 5Ghz band for the "Compatible" wifi (so that there are...
Hi, new to this forum but as a BT EE member what I've read so far is very interesting and informative.We previously had a BT hub 2 for 3 years and the discs..EE convinced us to migrate over to the EE SH plus mainly for the WiFi 6. We've got the 1gb F...
I set up a new BQM on Thinkbroadband when I migrated from Plusnet (where I had a static IP address), but the Smart Hub doesn't respond to pings from outside my network, or at least I haven't found a setting where this can be activated.I was going to ...
Title: FortiGuard Still Blocking Official Lahore High Court Website (lhc.gov.pk)Hi everyone,I’m hoping someone from EE’s technical or network team can help me resolve a persistent access problem that’s been ongoing for several months.Whenever I try t...
Last Wednesday morning (13/05), I received a call from Step Change Outsourcing after obtaining and partially progressing with an FTTP order via Sky and giffgaff. We discussed the reason I’m looking to leave (faults with FTTC - speeds) and explored a...
Disclaimer, I used a pair of these for about 9 months after the OR contractor deigned to install our new fiber ONT at the far aside of the house, as far away from my home office / server room as possibleAfter griping about this on the phone someone s...
I have been getting really wound up about this !!!I was supplied the following information (wrong email )from the consumer-resolutions teamThe email address should have been switch-team@ee.co.ukI was sending loads of emails to the wrong address, I di...
I'm trying to switch my BB to EE, I used a comparison site to find a good price of £24.99 for 500mb.However when I go through the process and they check my existing provider it says there is already a switch request on my line.In July last year I was...
I want to upgrade my contract but don’t want to phone
