Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We recently joined EE after leaving Virgin media who we’d been with over 5 years. But I now regret it. The amount of times the hub loses connection is unbelievable. Can’t do anything that requires internet such as watch something or stream music. ...
I SWITCHED FROM SKY BROADBAND TO EE. EE HAVE SAID THAT THEY WILL CREDIT MY ACCOUNT FOR SWITCHING IN 28 DAYS HOW DO I FIND OUT IF THE MONEY HAS BEEN ADDED TO MY ACCOUNT
We were persuaded to change from BT to EE when our contract ended. Biggest mistake ever. We were made promises galore about better products, speeds, prices etc. we have now lost signals completely on our ground floor, as the recent tests from EE have...
Has anyone has any trouble connecting or staying connected via broadband to a Samsung smart tv?
Just want to share my experience to watn people I have been an EE customer for around 6 years with mobiles for the family and broadband with no issues Recently had an email about broadband upgrades and realised my 76meg broadband could be upgraded t...
I cant seem to find my bills for broadband and mobile, so I don't have a clue when they are due. How do I fix this?
Can anyone tell me why the restrictions I have on my son’s broadband using devices never work properly. It’s set to go off at 11pm tonight but the devices are offline at the moment. Is it down to the app being unavailable at the moment. I can’t get i...
How do I view the status of complaints I've raised, and complaints that have been raised on my behalf by EE people? I've looked everywhere I can think of on the website and app but I can't find anything. As background. I have a complaint that's not...
How can I pay the bill when ee working on making My EE app even better?
