Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
EE knocked individual devices off my WiFi because the payment was slightly late. That behaviour is childish. If a bill is overdue, I’d expect a direct notification or a full, transparent service suspension not selective, silent disconnections. Quietl...
Hello all,I've got an odd issue which I'm hoping someone can offer a steer on.I have the EE 1.6 Gb Full Fibre Busiest Home package with a Smart Hub Plus.All seemed to be working fine until my original Smart Hub Plus failed in Jan 2025. This was attri...
This afternoon I noticed some of the silicone or glue around the openreach modem’s external cap/cover has come loose, leaving a gap between the cap and the wall. does anyone know how go about getting this sorted? It seems I have to go through EE rath...
Hi - been in IT for the last 30 years, so this really shouldn't be this difficult for me (although I am happy to be proven wrong!).I'm just having trouble getting the SW40J WiFi Extender to reliably connect over more than 1 meter from the main hub, w...
Hi,Back in September, two EE sales people were going door to door in pur neighbpurhood. To begin with, I quickly listened to their patter to be polite, and whilst I would orherwise be interested in broadband, I was happy using mobile data for now, ha...
Unable to connect to Broadband ,tried all the directions on site but hub keeps flashing amber and does not change to green . Please help as frustrated.
Here is my experience. Contacted EE about taking one of their BB packages that was similar and cheaper than the BT Contract that had expired. I ended up with the EE 900 BB plus Smart Pro WiFi7 Hub and FullWorks. It is cheaper than BT but not as cheap...
Can someone please advise on how to contact EE via Email as there does not appear to be that option anywhere on their webite. Everytime we click on contact EE on their website we go round in circles! Please note we are already aware of dialing 150 of...
Hi there!I’m trying to set up my Google Nest Wifi Pro, but I’m having trouble with the settings. It’s asking for some information, and after checking a few articles, I found that the default PPPoE password might be "BT" or empty. However, when I chec...
HelloI have been with EE for broadband for about. a month now and I am having issues with ethernet Connection. It frequently disconnects and only comes back on if I reset the ethernet network adaptor on my pc, or if I hit the reset button on the hub....
