Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have high latency and jitter, it affects all devices including mobile on Wi-Fi, the problem started recently and wasn't there before. Ping is around 200ms when I am playing online games.
I ordered a broadband from ee shop a week ago. The hub is coming in a day. But no confirmation email of my ee received.Phoned customer service . She sent a TEST email from her own EE email which I received. She said there are a few emails from e...
Hi all.I'm just migrating from plusnet to EE with an engineers appointment for fibre install for May 19th. I'm getting opposite text messages on alternate days. First day suggesting everythings on track, then next day saying sorry slight delay and...
Can anyone explain why I am receiving a bill for broadband when EE have already confirmed my subscription has been terminated as of the 21st May?The full monthly payment has been requested for services - charged a month in advance. In the termination...
I'm having a few issues with port forwarding on a new SmartHub SH35A.I've recently moved from BT where I had on old BT Smart hub with some rules to give me external access to couple of machines on my home network. These worked!Swapping over to EE - n...
My EE account is in my name because of my mobile phone, I used to be able to check the broadband account aswell but can no longer 'find' it or previous bills. The Broadband is in my husbands name but we have the same email address so thought it would...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
Hi all, please help prevent a divorce!My wife works from home for the NHS and her laptop has always connected absolutely fine on our old sky broadband, but since switching to EE today, her laptop will not connect to her VPN and NHS client software et...
The Smart Hub 7 Plus is annoying in various ways, but the most annoying seems to be that it doesn't do what I tell it!I have turned off the 2.4Ghz band for the "Main" wifi and also turned off the 5Ghz band for the "Compatible" wifi (so that there are...
Hi, new to this forum but as a BT EE member what I've read so far is very interesting and informative.We previously had a BT hub 2 for 3 years and the discs..EE convinced us to migrate over to the EE SH plus mainly for the WiFi 6. We've got the 1gb F...
