Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I got EE broadband a week ago and it's been up and down. Today, however my Firestick won't connect and the router keeps blocking google with the message: "The account holder has blocked this site." No I haven't. It's shockingly bad. 5 years with plus...
So I have port forwarded many times before with different isps for game servers tried both ark port 7777/7778 and Palworld 8211 however now that I am with EE I just can’t seem to get it working. I have set my port forwarding rules checked that my ser...
I'm not on EE broadband til Friday and they've sent me a bill for £19 + 16= 35 which is way more than I agreed to.
Hi, I have been with BT for at least 40+years (land line and broadband), Sky tv for 25+yrs, and recently switch to EE Broadband and TV.Every day I have issues, either/and TV lost broadband connection, ring door bell (and ring stickup cam) lost Wi-Fi ...
Dear Executive Complaints Team, I am writing to respectfully request that EE voluntarily reviews my complaint in light of new evidence that was not available during my previous complaint or the Communications Ombudsman investigation. I appreciate tha...
Although it's hard to be certain about what's going on, I've noticed the following a couple of times -After 5-6 days of the hub left running, when a PC is next started it's no longer given an IPv6 address / DNS - as can be seen in Windows network in...
I’m a loyal customer have been for years and never had any problems with EE until now, why have I been charged twice for something I normally pay for monthly so please can I get help and a refund
It is now pretty much confirmed that the recent (circa 25/5/26) firmware update on EE Smart Hub Plus (with Wifi 6) to version r4.26.1-R-1860948-PROD-83002 is causing a lot of problems around wi-fi dropouts, probably all on the 2.4 GHz frequency (and ...
I just transferred from Virgin Media to EE. Generally big improvement in the broadband however having quite a few problems connecting some google devices. (my google speaker connected no problem but the Nest Hub Max, doorbell and camera won't)I hav...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
