Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I live in a small house with a big garden that wraps around the house. My newly installed Smart Hub 7 does a good job inside the house but I've got no signal whatsoever outside. I've already got a PoE switch on the opposite side of the house which wo...
In the last few days my otherwise 100% reliable Smart Hub Pro and extender stopped working properly - which I noticed as a number of 2.4GHz only IoT devices on the compatible network SSID stopped working. I noticed the 2.4GHz channel wasn't showing u...
Hi everyone,I purchased access to the EE public Wi-Fi service today, but I’ve run into several issues.I only made one purchase, however I was charged twice (£20 total).The Wi-Fi initially worked for a few minutes, then disconnected. After that, I cou...
Hello all,We originally had the Ubiquiti UDM and the UAP-AC-Pro, but we are upgrading our EE FTTP to 1.6gb (and also future proofing)I’ve also noticed the person who installed our cables to the loft used CAT5, and the cable running from the ONT into ...
I've been an EE FTTP customer for about 16 months. Before then I was with BT also on FTTP. I was on a 150Mbps download plan for both. My broadband has always been 100% reliable,Last week I upgraded to 300Mbps. I received notification from EE tha...
Today Thursday 22nd January is day 12 that we have had no Broadband/WiFi service. My fault reference is still open as per digital voice on last phone call this morning. I phoned Sunday and was advise someone would come back to me - as you can guess...
We are unable to connect our devices it says unable to connect try again later we have only had it 48 hours and problems already and also we have been given a WiFi extender!
My android stopped connecting to WiFi whenever I’m not in the same room with the router. I thought this was a problem with the router but my wife’s iPhone and tablet connects fine even from the other floor upstairs.Doorbell also seems to be disconnec...
Hi everyone, my Moes smart home gateway stopped working overnight and after extensive diagnostics I've identified that EE's network is blocking the Moes/Tuya cloud servers.The blocked IPs are:3.64.70.1583.75.157.1883.75.117.563.76.16.4718.158.238.166...
