Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, just got the smart hub pro which is great, but now my heating doesn't work with Tado.My tado now only shows the power light as being 'on' and the cloud and router LED are off.The new EE Smart Hub Pro only has 4 x 2.5gbps ethernet ports.From what ...
I've just started having this issue with one of my extenders. Had full fibre installed about a month ago now and need 3 extenders. They were all working great but now one keeps showing "no signal" despite the fact it has a solid aqua light on it. I'...
We changed internet providers recently, and HyperOptic (new provider) assured us they would be contacting EE to make sure our account was switched over. They later confirmed that this communication had indeed taken place and was all sorted. However, ...
After working for three weeks the extender decided to unpair from the Pro 7 hub. All attempts to re-pair the extender failed with orange flashing lights. I then plugged the extender into the hub and it then paired and I could see it again in the ma...
Hi This is a bit of a strange problem. My printer a Brother HL3150CDW is connected to my EE WIFI router. It started throwing out sheets of paper at random times, even when the PC was turned off. Sometimes in the morning it had done this about 10 tim...
Hello. I have recieved two bags with a BT address and a bt/ee address to return the old router.Anybody know which to use? or doesnt it matter.cheers.
Hi there, Our broadband has been out since yesterday (Friday 20/03 - 5pm). This is not an isolated issue as many other people in Holymoorside/Chesterfield are also being affected.We've been told by EE this is an issue with the network exchange, and t...
Hi I’m asking for a work colleague who switched from Plusnet as they no longer supply a phone line , this is needed as parents are elderly. Plusnet recommended EE My colleague had to work when the Engineer visited, unfortunately, the Engineer instal...
Just got the broadband installed but I don’t need any of the EE supplied equipment as I have my own.do I get a discount or any benefit for returning this. It’s all still sealed as it was delivered with the plastic wrap around the boxes, etc.thanks
I haven't been able to access my home broadband bills for several months. Can anyone help me?
