Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am at my wits end. If it's not one device it's another, the same old 'no internet'. Sky Q is the worst and I had to disable settings in the Sky box to make sure it didn't go into standby, I mean why should I? Other devices such as Alexa, Hive, Goog...
Hi all.I have smart pro 7 with the latest wifi extender. The extender in placed to cover my back garden. I have 2 ring cameras in the garden, 1 closer to the house the other approx 12m from the extender. At night the furthest 1 drops signal. This als...
I have been trying to sign up to ee via uswitch. It was the 1.6gb broadband for 32.99. When redirected to ee and prompted to select an address the address options are for a different postcode. The site says if that is the case phone a support number....
Go into hub manager. Turn off the 2.4GHz band for Main WiFi and save. Then go into Compatible WiFi turn off 5ghz band then give a new network name for the 2.4GHz band and select security type WPA2- Personal and add a new password and save.
Is it normal to suffer poor broadband signal in a heatwave (on 2nd day) when last years (2025) four heatwaves didn't cause broadband issues? I've had this broadband for just over 2 years.
I cancelled WiFi after 2 months of joining it never worked the sent out 1 guy to fix it he said it was out side that was the problem I took a day of work for the second guy to come he never came I called after long discussion they agreed to cancel Wi...
Hello Leanne I live in an area with challenging copper wire bandwidth and lookingbat the new EE / Skylink options how can I get on the pilot scheme Thanks
Hi guys. I'm looking to upgrade to a Wi-Fi 7 router but I'm currently with BT and on Digital Voice.Does the latest Home EE router with Wi-Fi 7 work with BT's DV? (I think that is the Smart Hub Pro...is it?)Also, I believe this router only supports ...
I am with BT and have just installed a BT Smart Hub 3 which I found out later does not support Digital Voice. The previous Smart Hub 2 does support digital voice and I had 3 BT Essential Headsets connected via WPS. Now the SH3 does not support DV and...
Why is it when ever I go to view my most recent bill for broadband it asks me for my broadband account number, to which I go to the top right of the email, copy and paste my exact account number, paste it in and it says that’s a invalid account numbe...
