Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46364 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90229 Views
  • 11 replies
  • 12 Helpful

Poor internet connection / speed

Ive contacted EE on at least 3 occasions as my devices cannot stream something as simple as my EE TV or netflix etc without dropping out every 5 minutes. Every time I get through to EE they check my speed (as I do myself) and confirm the speed is sho...

arch0225 by Investigator
  • 74 Views
  • 5 replies
  • 2 Helpful

Cancellation before Installation

We're moving house from ****** to ******but the moving has been delayed because some things have to be fixed in the new house. My wife would not wait to start with a new contract in the new place. Hence, another contract has been taken up. This overr...

charity braodband

Hi we are a small non profit charity in a small town and are trying to find a provider to give us free or little cost internet / braodband supply, anyone know any companies I can apply to 

Routing issue resolved with VPN?

So, I've spent the last week or so trying to diagnose an issue with my home broadband (Fibre 900). It all started when I noticed that every so often (every few minutes), devices would report that my WiFi could not connect to the internet, at first I ...

ChrisHam by Explorer
  • 33 Views
  • 3 replies
  • 0 Helpful

Resolved! EE BrightBox loss of internet when City Fibre installed nearby

Thank you  @XRaySpeX  for your related post.  I am technical support for my elderly blind mother-in-law living in bungalow just around the corner.  She only uses the internet for radio via Alexa.  Last week her internet stopped working.  Unplugging t...

eemh by Skilled Contributor
  • 429 Views
  • 20 replies
  • 10 Helpful

Resolved! Port forwarding on ee hub

Hi there, I have a server that is running an emby media application so i can access my movies and tv remotely. I have it working by forwarding port 80 for http connections but I want a secure connection over https. When I set up a second rule in the ...

Nasseh92 by Investigator
  • 138 Views
  • 5 replies
  • 3 Helpful

EE service worse than BT considering quitting

Ever since EE took over BT on home broadband I constantly now get messages saying doesn’t recognise IP and asking me for CAPTCHA to log on - this comes with a slower fibre performance and national lottery site can’t put numbers on as says I’m not reg...

Cannot connect Smart WiFi Pro Extender to WiFi 7 Router

Ok, What am I doing wrong.Firstly received my new WiFi 7 router at the weekend and set it up. Used the transfer devices option (I guess this 'just' renames my new router to my old router settings). Setup the Hybrid Connect as well.This evening (1 day...

Herbhead by Established Contributor
  • 14747 Views
  • 51 replies
  • 35 Helpful