Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI've just had my 1.6Gbps full fibre installed yesterday and without my VPN switched on I'm receiving the full 1.6 down and 115 up. However when connecting my Surfshark or Mullvad VPN using Wireguard protocal the speed drops to around 500Mbps. I'...
EE , I don’t appreciate being threatened via email of legal action for an out standing balance when I called last week and paid the balance of £66 ish. I also logged in as per email and it says I have no outstanding balance and no option to make a pa...
My broadband keeps dropping out on a regular basis now when watching EETV. All EE says is to restart the hub. I do all the usual things and it still happens. My tv has a message on it saying there’s a broadband issue with tv channels. also says to wa...
Hello a strange one indeed,I'm on EE's 900 core full fibre, using the Smart Hub 7 Plus SH35A with the latest firmware (confirmed by a quick Google search).The speeds and pings are fine (confirmed on other devices and on my PS5 Pro via the connection ...
HelloHas anyone received their redemption code for the IPAD A16 offer?
I was migrated to EE from Plusnet on 25th August 2026. The Smart Hub Plus arrived a few days beforehand and on the day my Plusnet Hub 2 light was red when I looked at it in the morning, so I changed to the Smart Hub Plus. Here are some issues:1) Th...
Afternoon All, I am really hopeful someone can help me as I’m going round in circles.My parents started off their broadband contracts with Freeserve all those years ago and have always stayed with whoever the subsequent business was, as a result the...
Hi There im not sure if this is available already and im missing it or if its something that could be considered for future changes.We have the abolity to change modes on the app so work mode, game mode etc, what would be more usefull is to have a ti...
Has anyone else used the Test and optimise your broadband options at the top of the help page? It seems to misreport, It says connectivity issues for me and no point to point protocol but I am not aware of issues, so I asked EE to run a test and they...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
