Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We ordered Broadband on 15th July with installation on 28th. The equipment arrived ok but no sign of the Engineer on 28th. Despite calling them many, many times since then and multiple apologies from EE, THREE supposed urgent referrals to their inv...
We have had a solid Aqua light and no internet connection for 9 days now. EE have constantly checked line and said nothing is wrong. BT Openreach engineer came out, All find at exchange and 500Mbps signal going into the house. Just not coming through...
I received a bill for £225 for a broadband order that was never confirmed and no router was ever delivered also I don’t even have a working BT line in my home
Hi, actually the issue happened few times in past 3 years. I am using Smart hub with a 55Mbps plan, it usually starts by frequent connection drop between the hub and EE network, and after few retry, the up/down steam speed will gradually decrease. ...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
Expected behaviour:In IPv6 Stateless mode, the Hub should advertise the delegated LAN prefix using IPv6 Router Advertisements (RAs), allowing LAN devices to automatically configure global IPv6 addresses.Observed behaviour:The Hub shows:IPv6 status: E...
My energy supplier Fuseenergy.com has suddenly started to be blocked and flagged as unsafe. It was ok last week and continues to be accessible if I turn of Wi-Fi settings and just use my mobile. I have found I can allow access for one hour, but can I...
HI there, I had full fibre installed yesterday - al good!I went to find the email with instruction to return some equipment I had been asked to return but can't find it (think I've deleted it by mistake!)I have 3 boosters in the house at the moment -...
My 97 year old mother in law is about to be switched to EE from Plusnet to preserve her landline. The BT website says we should tell EE about her emergency pendant and request backup in case of a power outage. The phone numbers offered 08000778813 (f...
