Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
Today we were meant to switch to EE. The hub is flashing orange and has been since we set it up. Our landline has been switched off by our previous provider. So now we have no Internet and no landline. My mobile signal is appalling at home. EE say ev...
Today my EE broadband went live; I transferred from BT. They won't replace my old BT Hub 2 with an EE router. They tell me there is no need. If they were all the same then why are there so many different ones out there.My old BT package was wifi 5...
Set up. Tried uninstall and rebooting. Keep gettimg error that app cant connect. Have uninstall and reinstalled app. Have tried writing and scanning in router details. Have tried phoning customer service. My account was BT moved to EE.
Hello all, first time posting today! just had a MJ Quinn engineer out this afternoon to install my Full Fibre 1.6GB broadband and phone, upon doing the install the engineer mentioned that the signal from the pole to my house where he connected the ne...
Hi,I'm using a Smart Hub Pro and one Smart WiFi Pro extender. When connected to the hub in our home office, I get full gigabit speed via WiFi (~900Mbps+). From our bedroom, with the extender very close, I sometimes get the full 900Mbps speeds, and so...
As with many other users, having been forced to 'upgrade' to the EE Smart Hub from BT, my Grandad has been unable to connect his laptop to the new hub. The option simply doesn't appear in his WiFi list. I have already tried amending some of the hub s...
No matter which way I try to contact EE, everything is automated and none of the options allow me to ask for a QR code to return requested equipment. Checked texts and emails and I have the requests to return a wifi disc, but no QR code has been sent...
Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen
