Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I wish to post some feedback about a great service, but am not sure where to post it. (is it here?). I want the person i question recognised for their hard work.
I was on a Plusnet Broadband + Landline contract until June 2026 when I received notice that Plusnet were terminating their landline service and I had to move elsewhere if I wanted to keep the service. But they obviously recommended EE Broadband + D...
I have an extension hub in the lounge. It is flashing continuously and I cant reset it. My Wifi is very poor due to this, can anyone suggest a fix? I have tried turning on and off and resetting.
My iPad sim has been cancelled from my account it’s not been used for three years so i cancelled it last month got confirmation straight away ,but it’s still on my account and been charged for it on recent bill .also at the same time I upgraded my br...
My immediate neighbour on the same line has active FTTP, but my address probably has a database mismatch. I need an advisor to raise an ORDI Address Query with the Connections Team to have Openreach re-survey my UPRN.
Hi, I have been with BT for at least 40+years (land line and broadband), Sky tv for 25+yrs, and recently switch to EE Broadband and TV.Every day I have issues, either/and TV lost broadband connection, ring door bell (and ring stickup cam) lost Wi-Fi ...
I have got EE Broadband FTTP & Digital Voicephone. I am on pay per call with the digital voice phone, is it possible to change to aunlimited plan?
Hi I was moved to EE from Plusnet due to wanting to retain a landline.I was supplied with a EE Smarthub Plus and have been experiencing periods on traffic issues where the latency beyond the LAN goes high >1000ms and packets start to be dropped.I hav...
Can’t find my bills
My wi-fi cut out suddenly no lights on router, do I need to get s new router? It also kept dropping out periodically
