Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have the 1.6Gbps plan with a Smart Hub 7 pro and a WiFi Extender 7 Pro. the extender is connect to two pcs upstairs via ethernet, one 1Gbps port and a 2.5Gb port, the speed are currently fluctuating between 0 and 1500Mbps. a steam game downloading ...
using Apple TV box streaming TNT SPORTS /HBO APP some times I am getting buffering.EE broadband 300MBPS /BT HUB 2BT SPEED CHECKdown load speed from hub to Mac book earthnet cable 290 mbpsdownload speed over wi-fi 310 mbps.why am i getting. buffering...
Transferred to new EE broadband from BT - contract docs have an ATG order number but not recognised by EE tracking - order placed 8th August and have had no notifications since and expecting a new router - is this common for EE should I cancel now as...
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
Hi my WiFi keeps dropping on all of our devices, sometimes it will be ok for a few hours other times it’s constantly cutting on and off, I’ve also noticed speeds are really slow when testing my broadband on a wireless connection, I’ve tried using 2 c...
Hi I received my smart hub 7 pro yesterday as I'm getting 1.6gb installed tomorrow but am I not meant to get a WiFi exterder as well as I've not received one.Thanks
Am been switched by Plusnet broadband to EE broadband. Have received broadband hub from EE. Am trying to link the new broadband service to my EE account but is not allowing, getting an error message 'Birth Date' the 0800 phone number is not connectin...
Newly renewed broadband and entertainment contract.New cabling installed on 31/07/2026 by EE's 3rd party engineer. Engineer drilled cabling from the exterior into our property to connect the new EE hub. External cabling has not been secured to the w...
When our mobile phones are connected to EE WiFi in our house they start to buffer and do not stream correctly or very slowly. Any other device will work correctly as long as it does not have a SIM card in it. If we switch WiFi off on our phones they...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
