Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46261 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90098 Views
  • 11 replies
  • 12 Helpful

Outage in Staines-upon-Thames

There has been an outage in the Staines-upon-Thames area since the morning of Thursday the 20th. EE has confirmed it, and it still isn’t fixed. Sky broadband is also down, so it looks like an issue with the Openreach backbone. I don’t know why it has...

UPNP on EE Smart HUB (SH31B) not working

Hello allI have some Apps that use UPNP to Setup Access through the Router.However, it seems that UPNP on the EE Smart HUB does not work.In order to get the Apps to Allow Access through the Router I need to Disable UPNP on the Smart HUB and Create a ...

Kncowans by Valued Contributor
  • 1319 Views
  • 10 replies
  • 4 Helpful

Resolved! Smart hub plus

Unable to access hub manager for smart hub plus I have read severely other members having the same issue the ip address does do not allow acess

Can't download Apps on TV, Phone + Tablet

A previous problem has returned. I really don't know why. I can open emails, watch normal TV but any apps like netflix or ITVX will not open. It went on for months and suddenly started working for a few weeks and now stopped again. Any ideas what's w...

HelenLuLu by Investigator
  • 115 Views
  • 8 replies
  • 1 Helpful

WiFi setup and Apple AirPlay issue

Hi, I’ve just notated to EE from BT, and setup my new router earlier today.   I’ve noticed that when I am streaming music to a speaker using airplay that every two minutes or so it ‘glitches’ or ‘pauses’, so there’s a tiny break in the music of maybe...

Mikegf04 by Investigator
  • 1646 Views
  • 14 replies
  • 3 Helpful

Save and restore hub manager settings

Just checking whether there is a way to save and restore all the hub manager settings. This was available with the BT hub manager.I have been advised to do a factory reset on the hub to try and fix a problem with my DECT phone adaptor. I refused to t...

IanAshley by Investigator
  • 74 Views
  • 5 replies
  • 2 Helpful

December price increase

Whilst I understand EE's annual inflation linked increases in March, but don't agree with them, I have just received a price increase from £30 to £34 without any explanation whatsoever!!! Anyone else experienced similar ...?                          ...

Not-happEE by Valued Contributor
  • 363 Views
  • 21 replies
  • 5 Helpful