Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I have my new broadband connection booked for 07/08 however looks like my move in date into new home will be delayed. Please advise on process of changing installation date
I received my new Smart Hub 7 Pro, connected it all up and started to add devices to the new hub. It was going great but my Samsung Smart TV (which is over 5 years old) could see the network but wouldn't connect.I did some searches on the internet, r...
In the last few days my otherwise 100% reliable Smart Hub Pro and extender stopped working properly - which I noticed as a number of 2.4GHz only IoT devices on the compatible network SSID stopped working. I noticed the 2.4GHz channel wasn't showing u...
lost BT mail folders after switching? Go on View on top right of screen and turn off "conversation view". then check again.
So I have port forwarded many times before with different isps for game servers tried both ark port 7777/7778 and Palworld 8211 however now that I am with EE I just can’t seem to get it working. I have set my port forwarding rules checked that my ser...
can you please tell me which date i have made a call which was charged £3,43 on my my broadband billThank you
Hi I’ve signed up for the 1.6gb fibre package to be activated on August 3rd. I’ve not yet had any confirmation of dispatch regarding the delivery. Who do ee use as a courier and when should I expect delivery please.
Been having the same issues that many others have had with the extender, also random devices no longer connecting and not seeing the wifi networks/ssid. Thought at first it was the extender, having to re-connect using an ethernet cables, but I have b...
New here have looked at FAQs couldn't see answer, when I switch over has anyone had problems changing the SSID and password to their current one, to save the hassle of switching everything over to new SSID. I have been told I am getting a 7 plus rout...
The Smart Hub 7 Plus is annoying in various ways, but the most annoying seems to be that it doesn't do what I tell it!I have turned off the 2.4Ghz band for the "Main" wifi and also turned off the 5Ghz band for the "Compatible" wifi (so that there are...
