Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi guys, My nan signed up to Virgin Media for me when I moved in to my address last year. I pay the bills and responsible for the account but it is in her name.I received a marketing call from EE today and they said that I could still switch and rec...
I set up a new BQM on Thinkbroadband when I migrated from Plusnet (where I had a static IP address), but the Smart Hub doesn't respond to pings from outside my network, or at least I haven't found a setting where this can be activated.I was going to ...
Hi mods. My new fibre installation is delayed and it's affecting my work. Can an escalation manager please look into my order details to see if an appointment pull forward is possible? Thank you.
So I have been on the full fibre 1.6Gbps service for a couple years.i recently noticed that i was paying more than I should be so I voted to re-up my broadband at £71.99 from £75.99 and that includes new WiFi 7 hardware in place of the old WiFi 6 har...
New EE router installed replacing BT smart Hub 2 . Cannot connect wirelessly to printer Epson Stylus OFFICE BX630 FW.Tried entering SSID , Passwords from router etc nothing
Hi, so we recently binned off BT as the cost was stupidly high and switched to EE on the 900mb fibre on the new super hub.I cant get any of the 4k firesticks to work. it connects but then says not network even though when you run the network test it ...
I have several Smart sockets outside the house - all were working fine, they connect over 2.4GHz to Internet.Recently they all stopped working, at a 240V level I can use them manually but they will not connect to the App. When I try to 'Add' device...
Hi there , i currently have 2 x Mobile phones with EE and 900mbs full fibre with BT.All 3 items are out of contract within a month. I was going to switch to the EE 1.6gbs full fibre which i would love and renew my phone contracts.However when talkin...
My broadband went off for a time this morning. When it came back on my battery operated cameras won’t connect everything else is working fine. Have done all the unplugging and turning on and off to no avail. Please help.
I need someone out a s a p the main box on the wall is broken and all the wires are out
