Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi EE or anyone?I've recently been forced to down grade from g.fast to ADSL given no other options exist yet and I've just spent the day sorting out my network post migration.On my journey I discovered this insanity: https://community.ee.co.uk/t5/Bro...
My router looks as normal as it can do and the network is showing up on all my devices but it either says ‘unable to connect’ or it connects then drops out 5-10 mins later?I have tried rebooting, etc. to no avail.
Hi, we moved home on the 16th of may this year, we expected as usual, that our broadband connection with EE/BT would be up and running ready for the start of our new tennancy, however we recieved a message from EE saying we needed and engineer visit ...
Migrated all my BT products to EE a couple of years or so ago but kept our original emails & even added a new one through My BT last September. I Previously posted "Cant create additional email addresses" (Apple ID won't accept my current one) but ca...
So, forced to move from plusnet to ee cos still wanted to keep landline.New huge router all up and running yesterday and all works ok.Had to change cos, words to the effect of:-"Oh, we need to change everything cos the old copper wires are old tech a...
My energy supplier Fuseenergy.com has suddenly started to be blocked and flagged as unsafe. It was ok last week and continues to be accessible if I turn of Wi-Fi settings and just use my mobile. I have found I can allow access for one hour, but can I...
HiI’ve recently been moved from Plusnet to EE and am finding the coverage from the new router is not as good. It doesn’t reach as far as the old router and as our 4/5G connection here isn’t great, it’s resulting in us losing internet connectivity. I ...
I am trying to contact complaints as have been sold extenders that would never have been fit for purpose - which have been added to my package at a extra £8 a month for 2 years!! And i'll never be able to use them!! I've tried to call but go around ...
Good morning I came to my closest store last month and changed my device to the I phone 17 and was told of if I change my broadband from utility warehouse to Ee that my settlement payment would be covered by yourself’s and I’ve not received this paym...
Just been migrated from Plusnet to EE today, and everything went well but I just noticed something a bit odd when I came to do an nslookup from my desktop. Basically, if the DNS servers weren't specified, the request would time out and you can see t...
