Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
When our mobile phones are connected to EE WiFi in our house they start to buffer and do not stream correctly or very slowly. Any other device will work correctly as long as it does not have a SIM card in it. If we switch WiFi off on our phones they...
Every time I call EE and hang on for absolute ages and when you get through they say they cannot hear you its so frustratingmy extender boxes are flashing yellow and will not connect since I unplugged them and re plugged them inI have tried everythin...
My Home Hub was recently replaced as the old one developed a fault. I want to access the settings on my new Home Hub but when I use the IP address 192.168.1.254 I see message saying that a secure HTTPS connection is required. When I follow the link t...
Have just joined EE. One problem: whenever I try to connect anything to the router I get "wrong password". I have certainly copied the one on the tab/underneath the router with infinite care. The laptop and PC connected successfully via the WPS butt...
I have a notification to say Time to Renew Your Broadband... When does my contract end?
Is it normal every time you re boot your hub you have to reconnect your boosters
I recently switched from Lit Fibre to EE and unfortunately have had some unexpected issues when dealing with EE regarding their promise of paying early termination charges from a previous provider.Initially I went on to the EE website to enquire abou...
Once IPv6 LAN is working (see separate Router Advertisement problem):My NAS has a global IPv6 address (GUA).Outbound IPv6 works:ping -6 www.google.comreturns successful replies.The SSH service is listening:netstat -lnpt | grep 202shows:tcp6 0 ...
Well this is embarrassing! I’m a chartered IT professional and a specialist network troubleshooter. However, despite following all advice on the internet, I cannot get apps like Netflix or BBC to run on a first generation firestick via the Smart Hub ...
Hi I received my smart hub 7 pro yesterday as I'm getting 1.6gb installed tomorrow but am I not meant to get a WiFi exterder as well as I've not received one.Thanks
