Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Paid Plusnet on 14th, (moved by them to you) and you've taken £31.99 today. I can't afford this. Please return it and take it on the 14th September. Ps, landline is not working since switchover.
I have been billed for Broadband which i no longer have. You requested me to return the equipment which i did a few weeks ago. So why am i still getting a bill, when i no longer have my broadband.
My kit from EE arrives for installation on Thursday. I have an OpenReach box inside the house with fiber connected to the OR box. Do i need to be in for a technician to turn up or is it self-installation? It will include the TV Now boxes as well.
Hello everyone, I hope you are all doing well. We have had our new EE broadband for just over a week now. Everything has been working fine until yesterday, when I attempted to download some games on my PS5. The downloads were taking an exceptionally ...
Hi I'm looking to check my router settings but I'm unable to connect to the above page. Access to the internet and online services are fine, but it's just this page. I get the below error and I don't understand why this is. I really don't want to re...
I placed an order for Full Fibre Broadband on 29 May 2026. An OPENREACH technician installed the Full Fibre Kit in my house but there was no connection from the nearest pole. I have received two emails from OPENREACH informing me that their planning ...
Although Plusnet moved our email support to Greenby a while back, we were still able to send and receive emails as we always had, via Outlook on our pc. However, since last week's migration to EE's broadband we are no longer able to SEND emails from...
Repeated drops in broadband connectivity when using EE TV box.
Hi my WiFi keeps dropping on all of our devices, sometimes it will be ok for a few hours other times it’s constantly cutting on and off, I’ve also noticed speeds are really slow when testing my broadband on a wireless connection, I’ve tried using 2 c...
Hi,I have been having trouble with my broadband for a little while, i thought it might be because i am using WIFI so had a electrician come out and fit ethernet cables to each room. I am still having issues, mainly with Youtube where it looks to be t...
