Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I'm struggling to assign devices on my home network static IP addresses. Some devices seem to work fine but others no matter what I try they just wont save. I read somewhere on the forums that the router/hub wont re-use previopusly assigned IP add...
Hi Ive have been trying for several weeks now to sort out an issue. I am unable to see my EE broadband/ TV account on my EE App or online.I have spent 5 calls one lasting over an hour to Ee and its still not fixed. I lost the ability to access my bro...
Thanks to all for their comments so far. We've had BT broadband fot years mostly trouble free ' the switch to EE about a year ago has been a nightmare. The latest niggle is that my phone (Samsung A53) regularly shows "connection failed" when trying t...
Warning !!!!!Avoid migration to EE from Plusnet.I assumed it would be straightforward process as all owned by BT but has been an unmitigated disaster.No broadband for 24 hours so far. Poor customer service with contradictory messages.4 hours on the ...
As the landlines are moving to digital, I had to buy a home adaptor to link with the hub. On trying to link the adaptor with the Hub and following the instructions, the adaptor starts to flash red meaning its not linked.Ive tried this now four five t...
Installed 14th of September. No connection to this day. Multiple restarts, Hub replacement + engineer visit. Result? No broadband. According to EE everything is fine. No its not. Wifi connection with exclamation mark, multiple DNS errors. Extremely l...
Today I had my broadband installed and an engineer came out. I asked for the ONT to be placed in a specific location, but he said he couldn’t install it there because the fibre optic cable isn’t able to bend like my previous provider’s. I don’t under...
Why was my plan changed from EE Fibre Max 300 to EE Fibre 67 Standard?
So I've had issues for about 4 days now with my Broadband speed, both wired and on WiFi. It works, but I pay for a speed guarantee of 700mb and its not reached 100 since Tuesday, and I'm starting to get frustrated. I've contacted support twice, and w...
