Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My devices drop in and out of internet constantly but every time I call EE they run a check and say the internet is showing it is working perfectly on their remote check. They push back against every thing I say repeatedly saying that the signal is ...
Hi all,I am starting a separate thread for this because although the problem originally came to light while troubleshooting repeated YVM102/connectivity problems with our EE TV boxes, the testing we have done since then appears to have uncovered a wi...
I’ve been moved from Plusnet to EE recently. I’m getting frustrated because certain apps on my smart TV are now not working., the main problem being BBC IPlayer. It doesn’t load it comes up with a message saying “There is a problem, please try again ...
So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and ...
I was with Plusnet but they moved me over to EE a few weeks ago. I was sent a new router: EE Hub ManagerProduct code: SH31BFirmware version: r4.26.3-R-1923144-PROD-83002GUI version: 3.14.5I have a Synology NAS which I access from outside the home ove...
I have 900mbs full fibre and have just checked my speed and it was 37mbs wired direct to the router with a cat5e cable. 2 nights ago I had the same problem so I unplugged the router and in coming fibre optic box, replugged and then got 450mbs but it ...
I recently agreed with a BT/EE salesperson to upgrade to Full Fibre broadband and was told we would need a new hub. We are expecting somebody to come to connect us but haven't been told when.Previously we had a BT hub and a few extenders and I was e...
Hello, I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a em...
Hi i m trying to connect my tv to wi fi but it comes as “ei fi connection error “
I ordered WIFI and the courier service attempted delivery but now has sent the order back to EE. I tried to speak to an agent on live chat but the function is not working on my App. Has anyone else faced this? I live internationally so I am unable to...
