Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
We have a WiFi extender 7 plus and full fibre 150.our main router is at the front of the house downstairs so have to switch the extender between the back of the house and upstairs to get coverage there but we never seem to have full coverage througho...
we called into the local store at the weekend to sort our kids sim only deals which were both out of contract. The staff member said that she could offer us a whole £1 off our £59.99 900mb full fibre package. We just agreed as she said that this was...
I have an ee hub which until last week was working perfectly, however since last week, the Roku stick and the Blink cameras keep losing the wifi connection. Phones, Fire TV and Computers are all working fine. Anyone else experiencing this or have a...
I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a nu...
Why am I paying more the my contract.?
Moved into new home. Ordered full fibre over EE web-chat, I ask to confirm I can definitely get full fibre as I live in a fairly remote village. The agent says yes definitely. Engineer comes to install a week later. Says we cant get it and that the s...
Himew to broadband with EE. What login and password do I use to connect to the board and service? I had no details sent. Is it my normal EE login details or will I get some BT details?
Last Friday, we eagerly upgraded from 72mb EE internet to Full Fibre Gigabit (900) and have had nothing but issues ever since. We already had a Smart Hub Plus SH31B so EE didn't send new equipment.We are seeing terribly slow speeds, EE's speed test w...
I am paying for UK’s fastest internet and getting the worst service. Sometimes slow sometimes even no internet on my WiFi device. App is on maintenance most of the time. I don’t know where to complain. Extremely disappointed
