Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
i have lost my admin password for ee router. how do i find it]
Had my new EE broadband installed yesterday. they came out installed it all cut my virgin supply off so they could use the same hole, then to be told that the new broadband they have installed don’t work as there is a problem with the pole outside an...
My Ethernet connection from the EE router to my TV is fine but I have no signal from the EE router via Ethernet to my nvidia Shield consul.why is this?Do I need to get an engineer round or is the router blocking the connection?
When I moved from BT to EE, I went from a BT Halo 3+ plan to the closest EE equivalent - Full Works: Fibre 67.Like BT Halo 3+, the Full Works: Fibre 67 plan includes a "Full Fibre Guarantee", which clearly states that I will receive a free upgrade to...
Hi,I have a Smart Hub 7 Plus router, and a few XtraBoost extenders which were purchased in 2021. They worked fine on my previous PlusNet account, but won't connect to the Smart Hub on my new EE account. Are they just too outdated for the new ro...
Although it's hard to be certain about what's going on, I've noticed the following a couple of times -After 5-6 days of the hub left running, when a PC is next started it's no longer given an IPv6 address / DNS - as can be seen in Windows network in...
I posted my hub back to BT/EE scottish distribution centre and the following week my mum was returning a shopping parcel. The woman at the post office scanned the same QR code for the hub and has now sent a pair of shoes to the distribution centre. ...
So. I have recently upgraded. I chose the core option as I have no desire to use the drivel that is sent in the post, but even so, I received a 'Smart' hub. I have my own mesh system, which until the upgrade worked perfectly. My issue now is : EE has...
Background having Wifi range issue - was find for 18 months then issues, EE Home Tech advised there are known problems with HH 6, and suggested I upgrade to HH 7 Pro and WiFi Extender Pro .. as contract was up, I did so at less than the cost of the ...
I have recently upgraded to Home Hub Pro 7Couple of questions to those that know - 1. It has a green phone socket at the rear, can you connect an analogue phone or can EE digital phones be paired with the Hub? 2. I purchased the 1.6GB service upgrade...
