Broadband & Landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45321 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88175 Views
  • 11 replies
  • 12 Helpful

Resolved! Sh-31b and Sh32b smart hub differences?

Hi, just happened to notice that EE are currently sending out two different smart hub plus models. The 31 and 32 versions? are there any differences between them - benefits/weaknesses? not sure why they would be labelled differently if there aren’t a...

No broadband, EE tv or phone

After a power cut power was restored at 16.15 on 5/8/25. We noticed our router was flashing amber so rebooted it. Still nothing. Checked via the EE network checker which stated the service should be restored by 17.00. This time came and went, still n...

EE Captive Portal not loading

Hi, I recently bought the £39 for 30 days of Wifi. It worked for a day on my laptop, and then stopped working afterwards. Every other device I’ve tried using has worked. Essentially, I connect to the Wifi, and it doesn’t redirect me to the log in pag...

Resolved! 0 rating

I’m appalled how EE can claim to have 11 years great, customer service, going by reviews. I had full fibre installed Monday, installation went ok until activation. Wouldn’t connect, so engineer arranged to return following day. I cancelled an appoint...

rsjs29 by Visitor
  • 93 Views
  • 3 replies
  • 10 Helpful

iPhone 13 Pro - EE app doesn't pair with SH+

The EE app has stopped pairing with the SH+. It did work initially but now I just see the revolving blue/green circle. I deleted and reinstalled the app yesterday and it did pair once but now doesn't. In fact should you always have to re-pair every t...

BobN27 by Explorer
  • 83 Views
  • 2 replies
  • 0 Helpful

Resolved! Monthly Bill

I seem to be getting ripped off  on my monthly bill compared to other providers. Currently paying £42.55 for a 36Mbps guaranteed download speed with their All Rounder: Fibre 50. Looking on comparison website, Uswitch, prices range from £24.00 to £28....

Gerrys56 by Visitor
  • 116 Views
  • 1 replies
  • 4 Helpful

Resolved! No broadband

Anybody else WiFi not been working since around 6am? Contacted EE and been told it’s a fault outside but yet the same issue has happened 4x now and only been with EE 1.5months.