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Delay in installation

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Asif6865
Investigator
Investigator

‎29-07-2026 05:51 PM

Hi, I have my new broadband connection booked for 07/08 however looks like my move in date into new home will be delayed. Please advise on process of changing installation date

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XRaySpeX
EE Community Star
EE Community Star

‎29-07-2026 05:58 PM - edited ‎29-07-2026 05:58 PM

By calling CS & arranging for a change of date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎29-07-2026 05:58 PM - edited ‎29-07-2026 05:58 PM

By calling CS & arranging for a change of date.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎29-07-2026 06:46 PM

@Asif6865 Is the home you are moving to Empty currently?

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Asif6865
Investigator
Investigator
In response to JimM11

‎29-07-2026 06:57 PM

Hey Jim, it is empty however the agreement isnt signed yet and not sure if installation can be done in home.

 

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JimM11
Community Hero
Community Hero
In response to Asif6865

‎29-07-2026 07:01 PM

@Asif6865 Got it. 👍

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XRaySpeX
EE Community Star
EE Community Star
In response to Asif6865

‎29-07-2026 07:07 PM

Do you know whether the home already has/had BB? If it were the same type of BB as you have ordered there may be no need for an eng. to visit the home.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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