Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I had full fibre about three weeks ago. The EE app worked all that time. The app then updated yesterday and now I can't connect to the hub to see Wi-Fi controls, ect. I contacted EE and they said an update to correct this would be in two weeks. Anyo...
According to the pinned Frimware release change log thread 2 firmwares started rolling out from May (r4.28.1) and From June (r4.29.1)No one is getting these updates to fix the annoying delayed ethernet connection.
Instructions state: plug broadband cable ( grey ends) into your smart hub and the other end into your master phone socket. No such cable supplied in box.
My landline DOES NOT WORK I've not received a call on it since we went digital! It rings out but, when you try to answer, it plays a stupid little song and goes off. The line is OK and the phones are OK (so the engineer says) but the damn thing d...
Hi, new here Having just been moved to EE I'm getting frustrated trying to navigate the EE website. I don't want to install the EE app on my phone and want to do things online from a PC. In several places in the help information it states my bill can...
Just transferred to EE Full fibre broadband from BT Internet at BTs request when closing down and moving a BT Internet account. I was assured that existing BT email accounts would be unaffected (confirmed three times before I would agree to the swit...
Hi folks,This is probably the millionth topic on this, maybe EE takes notice and actually fixes this poor excuse of a router!I've moved from Virgin not long ago and regret ever since. I've been given a Smart 7 Plus (?) which currently runs fw r4.27.1...
Hello,I have received my Smart Hub Plus broadband router in preparation of my broadband plan changing. I have stated in a previous post this will be due to a mandatory upgrade to my broadband.According to an email I received from EE, they say 'we'll ...
