Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve used EE for over 17 years and the full fibre broadband EE/BTis the worst I’ve ever used. I’m severely disabled, my cctv is going off, my tv is streaming as I don’t watch live tv, it’s constantly buffering. Internet wouldn’t work upstairs, I had ...
Cannot access the internet. [Mod edit: Title edited]
EE launched the 1.6 service in June 2023 - EE SETS NEW STANDARD FOR HOME BROADBAND WITH SUPERCHARGED 1.6 GBPS FULL FIBRE, A NEW SUITE OF IN-HOME HARDWARE - FEATURING MOBILE BACK-UP, AND NEXT-GEN WIFI CONTROLSIs the only way of upgrading still to clos...
I have SMART sockets which I'm having difficulty connecting to the EE network.I am trying to connect to a Compatibility N/W set to 2.4GHz onlyDealt with manufacturer's support - As a test they got me to create a new network by using my mobile phone ...
Moved from Plusnet to EE to get a digital landline which I need. New Smarthub SH35a installed last week Monday. Connected to Internet by engineer. No internet next day engineer came back, said faulty router, ordered new one. New one arrived and i...
Hi, I have been with BT for at least 40+years (land line and broadband), Sky tv for 25+yrs, and recently switch to EE Broadband and TV.Every day I have issues, either/and TV lost broadband connection, ring door bell (and ring stickup cam) lost Wi-Fi ...
My broadband is very weak upstairs is there a booster I can get to improve it
As per title I need to update my email address but after changing it in Settings and getting it verified next time I log in and go to Settings I find it's reverted to the old one. Can anyone throw any light on this please?
A doorstep EE salesperson signed us up for broadband. We were told an engineer would come on the 14th of July 2026 to install the new broadband service, but nobody came. Virgin media emailed us saying EE lets them know about us switching however EE h...
