Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HiI have been trying to import contacts in vcard format into my hub. Apart from manually entering them in to the phones, this is the only way. However I get an error "invalid data CHOP3-903"I have checked the format by opening in a text editor and it...
I recently moved my broadband account from TalkTalk to EE since I had my mobile account with EE to try and minimise expenses. Can't say it's been a huge success. I connected my phone and tablet to the network, no issues.However, my TV gets constantly...
A person wearing an EE badge called Tuesday saying EE were up grading fibre cables in Highbridge area Somerset and we would get new router. Strange as we could have been told online. Is this some sort of scam or potential fraud. Any one could print a...
Hello,Please can you let me know if there is a way to view historic faults for the router past a month?Thank youJames
Since January 2025 we have had the EE 900 Mbps service with the Smart Hub Pro and the Smart Wi-Fi Pro, plus a phone service. I have the 2.5Gb Openreach ONT fitted.The speeds have been fine exceeding the 900 Mbps download and 100 Mbps upload using E...
Does anyone know how to daisy chain EE Smart wifi Plus extenders?I’m trying to extend our wifi coverage to the summerhouse at the far end of the garden. I’ve positioned one extender in the kitchen window and that is working fine, pale blue light and ...
Am trying to test broadband speed by following instructions on EE webpage which says:Open the EE app.Select Manage.Select Broadband.Select See what’s included in your plan to get a breakdown on what you’re expecting.You can select a Test speed from t...
Changed broadband to EE from Sky. Now Netflix won't work. Keeps turning the TV off and having to log back in. Doesn't do this on Iplayer or the other streaming apps. Very annoying! It's as if EE and Netflix arent friends.
Hi,Has anyone successfully managed to get EE to raise an ORDI request? My address is showing as not having full fibre, when my neighbours have it and the Openreach engineer installing theirs told me it would be simple to add our property too in the s...
Hi I can’t manage Broadband through the app when trying just get this message.We can't load this right nowThere's a problem loading your broadband and WiFi Controls services. Try again later or get in touch if it's urgent. Very frustrating tried logg...
