Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, new here Having just been moved to EE I'm getting frustrated trying to navigate the EE website. I don't want to install the EE app on my phone and want to do things online from a PC. In several places in the help information it states my bill can...
Can anyone advise me on this?I have been with EE for 12 years and 2 years ago we signed up for EE broadband however there was an apparent engineering issue where I live and we were moved to BT broadband and assured that it would have no impact, howev...
We had no/some broadband connection from Tues 23rd to Sat 27th. We called on Tuesday and we told an engineer would be out on Friday to visit as that was soonest time. I work from home so in effect was reduced to trying to use my mobile data. We ...
With Main 2.4 and 5GHz switched off in the dashboard, I noticed on a WiFi analyser app that the SSIDs for the hub had re-appeared.Only compatible 2.4 was meant to be enabled. The main WiFi was still showing as off in the app but confirmed as back on ...
Wonder if i can get some common sense here instead.My broadband hasnt been stable since day 1, around a month ago. Had 3 engineers now in total and a new hub and its still the same - 11% packet loss and complete disconnects for minutes at a time.We a...
This is a recurring intermittent issue I've been having with my full fibre broadband for the past month. I've contacted EE support twice, and they told me it's an issue with my wifi despite telling them multiple times it happens regardless of using w...
My broadband is not working
Hi ,I'm now on day 3 of no internet service I have reported it but apart from a link to local WiFi which didn't work I can't find anything out ,I now all my neighbours are also without service but it just seems like we have to put with this no inform...
My router looks as normal as it can do and the network is showing up on all my devices but it either says ‘unable to connect’ or it connects then drops out 5-10 mins later?I have tried rebooting, etc. to no avail.
I have a BT Call Guardian phone with Call Guardian set up and several numbers stored in my VIP list. Whenever anyone calls, even if they're a VIP, they're asked to state their name and press the # key. After doing that, they're told again to state th...
