This is a recurring intermittent issue I've been having with my full fibre broadband for the past month. I've contacted EE support twice, and they told me it's an issue with my wifi despite telling them multiple times it happens regardless of using wifi or Ethernet. Here is what a basic speed rest gives me.
And here is a basic tracert:
This were both done via an ethernet connection to my PC. The issue began the day after a severe thunderstorm and has basically rendered my broadband connection useless.
When I contact support they just keep telling me their diagnostic tools don't detect any errors, but clearly there is something wrong. It's quite frustrating to be paying £80 a month for a connection I basically can't use. I will try to contact support again in the morning but I'm currently at my wits end and seeking help resolving this issue or if someone could shed some light on a potential fix.
