Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Please turn off parental controls on my broad band [Mod edit: Added title]
i am proceeding cancel of broadband contract, ee email asks me to return the kit. so kit covers router (dark blue color) only. I see there is a white box connecting the router and fibre optics cable. should i return both boxes? Thanks.
In Sevenoaks area; frequent outages and very poor responses by EE over what has now been weeks.Outages are meant to be monitored remotely but clearly are not and engineer’s visit has not remedied matters.
We have just installed EE WiFi with the Smart 7 Plus router on the 900mbs package having difficulties connecting a gaming pc to it. (Every other device is running spot on) Tried using the WiFi and now using an Ethernet connections. It works fine for ...
I currently have a smart hub 2 with BT internet. If i got rid of the smart hub 2 and got a EE Smart Hub 7 Pro would everything work when i plugged it in?
I made a complaint to EE on Friday and the advisor opened a case. They texted me a reference number and a generic message saying they were looking into it and would get back to me as soon as they could. On Monday they sent a text repeating the refere...
I recently moved over from BT to EE. With the BT hub we used to listen to BBC radio programmes on four different radios in different parts of the house. With the EE hub we lose the ability to consistently get BBC radio programs. I have talked to a nu...
tried pairing an EE smart extender that I got from my friend to my EE broadband box and I can't get it to pair eith WPS, my main box doesn't stay in WPS for very long, does anyone know how I can fix this
broadband connection completely lost for 5 days, called for help once or twice a day. Guides advise openreach engineer needed but unable to book and don’t know why. I’m stuck. Any advice where to go next would be much appreciated. thanks.
HiAs an EE customer, it is not easy to log on to the EE wifi network outside of the home or officeThe first page asks you to accept analytics.The second page offers EE packages, and click if you are already a customerThird page, choose what type of a...
