16-12-2025 01:47 PM
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus.
When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very briefly before disconnecting.
We've established that this is a recent problem following the big December Pixel update - Android 16’s new updates
Our engineers have raised the issue with Google and we're hopeful the problem will be resolved in a future Android update.
In the meantime, you can work around the problem by having your Pixel 8 device use the Compatible Wi-Fi network. Steps for activating and using this feature can be found here - Set up and use Compatible WiFi | Broadband Help | EE
02-03-2026 09:23 AM
Not really a solution in the smart household where the likes of SONOS, Hue, TAPO etc all look for primary wi-fi that everyone in else the house uses without issue.
The only Pixel 8 user in my house is now cut off from the smart connectivity.
Never an issue with our old BT Smart Hub and only come to light with a transfer across to EE to take benefit of improved wifi 7 capabilities in the digital household.
02-03-2026 09:42 AM
@MrANC You mean that it is not a solution you are prepared to take to fix devices for connection as required on an EE Supplied Hub? You can put the BT Hub back on get working but for sure rolling back the wifi connection type to that supported by the BT Hub, Smarthub2 will be required if using a landline phone connection if required and plugged into the back of it. BT Hub works on the connection, and the EE app has some control over it!
05-03-2026 05:14 PM
@MrANC wrote:Not really a solution in the smart household where the likes of SONOS, Hue, TAPO etc all look for primary wi-fi that everyone in else the house uses without issue.
Using the Compatible WiFi network shouldn't cause problems in this regard. Both the main and Compatible WiFi networks are on the same VLAN. Can't speak for SONOS but I have Tapo devices and a Wireless printer that I can connect to the Compatible WiFi network and devices connected to the default WiFi can 'talk' to them fine 🤔
The other option is as mentioned by @fuzzykiwi - you can use WPA3-PTM instead on the main WiFi network. Double-edged sword though, as this may then create problems for other devices on your network meaning that then need connecting to Compatible WiFi 🙄
Devices also don't tend to like it when routers are switched between security modes. You sometimes need to 'forget' and reconnect to the WiFi network after making the change.
11-05-2026 12:04 AM
This worked for me after recently installing ee wifi.
31-05-2026 02:47 PM
My Google Pixel 9a won't pick up wi fi when I come into my house even though it will when I go into a neighbour's house and he can when he comes into mine. I got a new broadband supplier (EE) at the same time that I was changing from an old phone. My neighbour is with a different supplier. So, yes, it seems to be the combination of the Google Pixel and the EE router that is the problem. I have read on the internet that “If your Google Pixel 9a will not connect to your EE router (such as a Smart Hub 7), it is likely due to compatibility issues between the Pixel's advanced security settings and the router’s dual-band management” and I have set up a compatibility network on the router as suggested https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi . It was still hit and miss whether my phone would pick up wi-fi automatically when I came home until I also turned off the phone's Adaptive Connectivity feature. Everything seems to work fine now.
Google Technical Support say that the links I have provided are not from authorized website partners of Google, that the problem is not recorded on their system and insist that the EE routers are compatible to Pixel phones. They recommend visiting the repair center - but unless they have an EE Smart Hub 7 router it would be impossible to replicate the problem.
Interestingly, this is my second new phone. The shop gave me a rebate for my first (Pixel 9) as they couldn't cure what now appears to have been this same problem!
31-05-2026 04:13 PM
@Thurza So you phone is now working correctly since you turnred the phone feature off?
31-05-2026 04:19 PM
After I set up and connected to the Compatibility Network (as well as to my normal EE network) and turned off Adaptive Connectivity, yes.
31-05-2026 04:32 PM
@Thurza Have you tried backing off the EE changes now to see if it is only the google part causing the issue?
31-05-2026 04:37 PM
I had tried turning off Adaptive Connectivity alone before I discovered the EE recommendation to set up a Compatibity Network, to no avail.
31-05-2026 04:40 PM
@Thurza It may just be the combination off all to get the phone working, not everything is 100% on a wireless wifi connection.