Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Google Pixel 8 WiFi issues?

James_B
EE Community Manager
EE Community Manager

‎16-12-2025 01:47 PM

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus.

When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very briefly before disconnecting.

We've established that this is a recent problem following the big December Pixel update - Android 16’s new updates

Our engineers have raised the issue with Google and we're hopeful the problem will be resolved in a future Android update.

In the meantime, you can work around the problem by having your Pixel 8 device use the Compatible Wi-Fi network. Steps for activating and using this feature can be found here - Set up and use Compatible WiFi | Broadband Help | EE

 

12 REPLIES 12
MrANC
Visitor

‎02-03-2026 09:23 AM

Not really a solution in the smart household where the likes of SONOS, Hue, TAPO etc all look for primary wi-fi that everyone in else the house uses without issue.

The only Pixel 8 user in my house is now cut off from the smart connectivity. 

Never an issue with our old BT Smart Hub and only come to light with a transfer across to EE to take benefit of improved wifi 7 capabilities in the digital household.

0 Helpful
JimM11
Community Hero
Community Hero
In response to MrANC

‎02-03-2026 09:42 AM

@MrANC You mean that it is not a solution you are prepared to take to fix devices for connection as required on an EE Supplied Hub? You can put the BT Hub back on get working but for sure rolling back the wifi connection type to that supported by the BT Hub, Smarthub2 will be required if using a landline phone connection if required and plugged into the back of it. BT Hub works on the connection, and the EE app has some control over it!

0 Helpful
bobpullen
Star Contributor
Star Contributor
In response to MrANC

‎05-03-2026 05:14 PM

@MrANC wrote:

Not really a solution in the smart household where the likes of SONOS, Hue, TAPO etc all look for primary wi-fi that everyone in else the house uses without issue.

Using the Compatible WiFi network shouldn't cause problems in this regard. Both the main and Compatible WiFi networks are on the same VLAN. Can't speak for SONOS but I have Tapo devices and a Wireless printer that I can connect to the Compatible WiFi network and devices connected to the default WiFi can 'talk' to them fine 🤔

The other option is as mentioned by @fuzzykiwi - you can use WPA3-PTM instead on the main WiFi network. Double-edged sword though, as this may then create problems for other devices on your network meaning that then need connecting to Compatible WiFi 🙄

Devices also don't tend to like it when routers are switched between security modes. You sometimes need to 'forget' and reconnect to the WiFi network after making the change.