Google Pixel 8 WiFi issues?

[James_B]

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus.

When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very briefly before disconnecting.

We've established that this is a recent problem following the big December Pixel update - Android 16’s new updates

Our engineers have raised the issue with Google and we're hopeful the problem will be resolved in a future Android update.

In the meantime, you can work around the problem by having your Pixel 8 device use the Compatible Wi-Fi network. Steps for activating and using this feature can be found here - Set up and use Compatible WiFi | Broadband Help | EE

[Elyndys]

I've just got a Smart Hub 7 and have found this problem with my Pixel 8 Pro. I can't even try the workaround because the app is down. Absolutely unacceptable that this is still a problem 7 months later! 

[Tonksie]

Similar issue having just switched to EE broadband. My Pixel 9a connects intermittently with the router and when it does the speeds are well below that of other devices in the house. Whenever I leave the house and return my phone fails to reconnect with the WiFi. I didn't have this issue with my previous broadband provider. After 3hrs of online chat to EE I was given the compatible Wi-Fi work around which has worked. I asked what was causing the issue and was told "it can sometimes happen with busy connections..."

I've noticed that my daughters 7a, which connects fine and gets speeds of 500+Mbps, connects over 5Ghz whereas when my Pixel 9a connects (before the compatible Wi-Fi workaround) it is always 2.4Ghz. No idea if that's indicative of any issue.

7 months on from the OP and it's clearly still an issue.

[JimM11]

@Tonksie There is a few issues in general with EE and the Google pixel range just not your specific one, until EE/Google engineers bang heads together there will be no fix until that time. Turn the 5Gb/s on for the comp network, there is just no need for it NOT TO be on and give it a try.