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upgrste anytime

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Scottyb86
Visitor

‎13-04-2020 09:34 PM

I have two questions I cant find an email address for customer services

 

I have upgraded to a Samsung s20 ultra I need to return my s10 but am unable to do so due to coronavirus who do I contact about this to extend the period of returns

 

Also I pre orded the S20 ultra but never received a confirmation email  (same when I pre ordered my s10 ) I need this to send to Samsung to claim ear buds +  last time customer services emailed it to me but again due to coronavirus I am unable to get through to customer services 

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XRaySpeX
Grand Master
Grand Master

‎14-04-2020 12:31 AM - edited ‎14-04-2020 12:59 AM

EE provide no email contact. You need to phone them to tell them you are returning it but the period to return it has been extended to 42 days - see Changes to the EE returns policy in response to the coronavirus (Covid-19) .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX
Grand Master
Grand Master

‎14-04-2020 12:31 AM - edited ‎14-04-2020 12:59 AM

EE provide no email contact. You need to phone them to tell them you are returning it but the period to return it has been extended to 42 days - see Changes to the EE returns policy in response to the coronavirus (Covid-19) .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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