Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

No update on order

Kmuggridge
Visitor

‎05-12-2021 04:47 PM

i placed an order last week and still haven't had any update on my order, i keep tracking my order but it hasn’t changed since i placed the order, it is still saying it is awaiting confirmation so no sign of it being dispatched anytime soon.  I haven't received a text message or email with any updates if there is a delay .

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-12-2021 06:17 PM

@Kmuggridge  What device? Storage size and colour ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Northerner
EE Community Star
EE Community Star

‎05-12-2021 06:21 PM

Hi @Kmuggridge 

 

It means you are in a queue for stock, once available your device will be sent and you'll receive a text from DPD.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful