No update on order

Kmuggridge
Visitor

‎05-12-2021 04:47 PM

i placed an order last week and still haven't had any update on my order, i keep tracking my order but it hasn’t changed since i placed the order, it is still saying it is awaiting confirmation so no sign of it being dispatched anytime soon.  I haven't received a text message or email with any updates if there is a delay .

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-12-2021 06:17 PM

@Kmuggridge  What device? Storage size and colour ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Northerner
EE Community Star
EE Community Star

‎05-12-2021 06:21 PM

Hi @Kmuggridge 

 

It means you are in a queue for stock, once available your device will be sent and you'll receive a text from DPD.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

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