Order

[Hannah922]

Hi how do I know if my order has been accepted? it is a pay monthly contract 

[Chris_B]

@Hannah922  You’ll receive a email with a XKO/XKN number.  Check your emails you might need to check your spam folder. 

[Hannah922]

I got that and a message saying to contact them but my phones broke and only works online and emails 🥴 

[JLGSYCI · Accepted solution]

If you don’t contact them as requested they won’t be able to process your order. If you can’t call them perhaps visit your nearest EE store.