Does anyone know for certain whether the "Change Plan" function will cause the Amazon Prime Video Smart Benefit to become unavailable?
I've come across an online option that is a little buried linked from https://myaccount.ee.co.uk/app/usage-since-latest-bill
which allows a online change of plan https://myaccount.ee.co.uk/app/change-plan
Curiously, it says Add-Ons will stay so I may be able to keep a 20% discount. The plan is only GBP 3.20 more but I'm wondering if I may lose the GBP 5.99 Amazon Prime Video Smart Benefit which I have access to. The specification of zero Smart Benefits suggests that the Amazon Prime Video Smart Benefit is not considered a Smart Benefit going forward.
Unlimitedtexts
Unlimitedminutes
- 1 Smart Benefit(s). Enjoy your pick of things like BT Sport or Apple Music. Change them anytime
- Enjoy 5G speeds if you're using an enabled device in a 5G area
- Keep using your current device
- Keep your discount(s)
Current plan New plan
| £19.99 per month | £23.20 per month |
| 200GB data | Unlimited data |
| Unlimited minutes | Unlimited minutes |
| Unlimited texts | Unlimited texts |
| 0 Smart Benefit(s) | 1 Smart Benefit(s) |
- We'll make sure you stay connected at 0.5Mbps when you run out of data
- From January 2022 a £2 daily charge applies to roaming in the EU/EEA
Your add-ons and discountsYou'll keep any eligible existing discounts. Add-ons will also transfer to the new plan. You can review your data add-ons within Add-ons & Benefits.
If both your current and new plans have Smart Benefits - just choose new ones once your new plan starts.
How your benefits may change
You'll keep them - except your recurring data add-ons and Smart Benefits. You'll have to choose a new Smart Benefit(s) once you've switched to your new plan. Check your currently active add-ons once you've switched plans.
