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My account has just been closed and i NEED it

jackbarton111
Explorer

‎02-12-2021 09:37 PM

Hello,

 

I live in germany and have this phone as a back up as i wanted to keep my UK number.

Today i realised that last week you closed my account.

I have spoke to my mum back home and she said there is a letter saying I owe money and to pay via Arvato.

 

If i do this will my number reactivate?

0 Helpful
2 REPLIES 2
jackbarton111
Explorer

‎02-12-2021 09:50 PM

annoyingly you didnt email me once about this either, despite me telling you in august to ONLY EMAIL ME as im in germany now. So how the hell was i supposed to react to this?

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎03-12-2021 12:07 AM

@jackbarton111 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

 

Didn't you realise your contract, & its bills, would still run on despite you being in Germany?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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