My account has just been closed and i NEED it

jackbarton111
Explorer

‎02-12-2021 09:37 PM

Hello,

 

I live in germany and have this phone as a back up as i wanted to keep my UK number.

Today i realised that last week you closed my account.

I have spoke to my mum back home and she said there is a letter saying I owe money and to pay via Arvato.

 

If i do this will my number reactivate?

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2 REPLIES 2
jackbarton111
Explorer

‎02-12-2021 09:50 PM

annoyingly you didnt email me once about this either, despite me telling you in august to ONLY EMAIL ME as im in germany now. So how the hell was i supposed to react to this?

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XRaySpeX
EE Community Star
EE Community Star

‎03-12-2021 12:07 AM

@jackbarton111 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

 

Didn't you realise your contract, & its bills, would still run on despite you being in Germany?

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