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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2977 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16195 Views
  • 51 replies
  • 65 Helpful

Is it safe to send old phone via returns pack provided?

Hi, i had my upgrade and was supposed to send back my old phone via a returns pack which is corncerning me. It is a small envelope with a thin bubble wrap inside it. At this point i dont have much choise but to send it thru what was provided. Had any...

Resolved! upgrste anytime

I have two questions I cant find an email address for customer services I have upgraded to a Samsung s20 ultra I need to return my s10 but am unable to do so due to coronavirus who do I contact about this to extend the period of returns Also I pre or...

More data

I recently purchased a one time add on of 5gb and want to buy another. When I get the option to buy more data it only gives me options to buy monthly services. How can I get yo the menu to simply add more data as a one time payment?

SIM only

Hi, I’ve got a SIM only contract but my phone broke and I wanted to buy a new one and having already a SIM only contract will I pay both contracts monthly or can I cancel the sim only?

AKYngo3 by Explorer
  • 605 Views
  • 4 replies
  • 6 Helpful

Lockdown Birthday!!

Hi everyone! Hope your all doing well! I’m sooo excited because it’s my birthday and Easter!! I had a nice breakfast with my family this morning, lots of calls and messages from my friends and we are going to watch mission impossible 4!Hope everyone...

Resolved! BT Sport Text

I’ve just received this text.Is this from you? I’m a little shocked to say the least.    Thanks for choosing to carry on using BT Sport, it will now cost you £15 per month. To cancel at anytime, text STOP SPORT to 150 or call ******** if you have a t...

Delivery of 4G router

I ordered a 4GEE Home Router on 4th April but the tracking status still says “Awaiting confirmation”. I know theses are strange times but is there any way to get this delivered. I need it so I can work from home 

Placed an order, but upfront cost not taken

Hello, so I recently brought a iPhone XS Max today, which had an upfront cost of £30 however the £30 has not been deducted from my bank account but I have received an email telling me that my order number is xko......... saying thanks for my order an...