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cant top up

dan209
Explorer

‎22-03-2021 03:25 PM

My son set up my account and asked to retain my old number which was done but the card i was sent had the new number and so i cant top up, can i get a new card with the old number?

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎22-03-2021 04:00 PM

@dan209 : Why did you ask for a new SIM? Why didn't you apply for a replacement SIM which auto comes with the same plan & no?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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dan209
Explorer
In response to XRaySpeX

‎22-03-2021 04:08 PM

My son gave me his old phone which was on a different provider, as you may have guessed i'm not very tech savvy.

 

0 Helpful
Alex_S
EE Employee
In response to dan209

‎22-03-2021 05:47 PM - edited ‎22-03-2021 05:48 PM

Hi @dan209,

 

Welcome to the community 🙂

 

Have you moved to EE from different network? Did you order a brand new pay as you SIM card on EE to use in your Son's old phone?

 

All SIM cards will have a number registered to them so you will see a temporary number on the pack the SIM card arrives in. Have you activated the SIM card to see if the number has been transferred?

 

 

Alex 🙂

dan209
Explorer
In response to Alex_S

‎22-03-2021 06:08 PM

It’s all sorted, thanks for your help.