Cant topup or call 150

[Zain14]

I use my phone it has been only a couple of days I cannot receive any calls I have tried evrything 

[XRaySpeX]

@Zain14 : When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Zain14]

I want to top it up but I cannot call 150 or any number to top it up with and voicemail asks for some pin setup 

@XRaySpeX  when I call 150 it straight away cuts off 

[XRaySpeX]

@Zain14 : If you were to answer my Q we may be able to tell why this is happening.

[Zain14]

Along time ago I haven’t used it but only recently was I not able to receive calls anymore @XRaySpeX 

[XRaySpeX]

Well, it must have gone into hibernation as I told you earlier.

[Zain14]

How do I take it out @XRaySpeX 

[XRaySpeX]

@Zain14 : If you read my 1st post to you it'll tell you.

Depends when you last used it for a chargeable action:

1. Over 9 months: you can't.
2. Over 6 months: by calling CS.

[Zain14]

What number do I call to contact ee and if it’s an option one what option do I click @XRaySpeX 

[XRaySpeX]

Call CS on the Freephone no. in my sig.