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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Recovery of contacts when you've messed up - twice!

Hi everyone!  I put my Huawei through the washing machine last night and it doesn't work any more.  I transferred my SIM into an old iPhone SE but then needed to erase everything as my daughter's stuff was still on there.  Stupidly I left my SIM card...

Poor mobile signal on Samsung A21S

Since I upgraded my mobile to the Samsung Galaxy A21S, in December 2020, I have had a very poor signal.  I have struggled to receive and make calls, and when I do make a call I keep getting cut off, due to the appalling signal in my area.  I have tri...

Family history

Is there anyone out there that uses the internet on their phone to do genealogy aka family history?  Its a really good hobby and I use Ancestry, Genes Reunited and Geni.com.  My DNA ancestry is also on Ancestry and 23andme.

No access to app or website - urgently need to gift data

I have been trying to access my EE app for 3 days with no success.  I cannot log onto the website either, it just tells me there is a problem.I cannot get through to EE on the phone and web chat is continuously unavailable.I urgently need to gift dat...

amblan12 by Visitor
  • 455 Views
  • 2 replies
  • 1 Helpful

Getting through to EE

HelloPlease can anyone advise me on how I can get through to EE, other than all the ways shown on their website? I took out a new contract with EE last week but did not receive the package offered so decided to cancel using the 14 days cooling off pe...

1915jps by Visitor
  • 442 Views
  • 1 replies
  • 1 Helpful

Early upgrade fee

So I bought the s21 ultra and had to pay an early upgrade fee which has came out of my account.  But my brother also got the s21 ultra and it said he had to pay the early upgrade fee aswell but it didn't take money out from him why is this? We both h...

Broadband Speed

Why is the broadband speed slow, current ping 2ms, Download 32.1mbs upload 4.94mbs? this is now and not uncommon WHY?

JHM5050 by Investigator
  • 1151 Views
  • 6 replies
  • 0 Helpful

Resolved! Lost passcode

Trying to log a device onto my dongle but have lost the passcode to the dongle. It’s not on the dongle that I can see. How can I find the passcode for the dongle 

Paul43251 by Investigator
  • 1674 Views
  • 5 replies
  • 3 Helpful

Dongle

My dongle is showing full power but when I try to turn it on all icons light up, ee symbols flash as if trying to get on internet and then dongle shuts down. Am on unlimited data sim only plan

Paul43251 by Investigator
  • 1392 Views
  • 6 replies
  • 0 Helpful

Galaxy watch 4G

Hello I buy Samsung galaxy watch 4G so and have ee pay as you go sim card I need month plan for my watch? Or only for EE contact? My watch send me error code 3010 thanks

Erika-09 by Visitor
  • 841 Views
  • 2 replies
  • 1 Helpful