Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Dongle

Paul43251
Investigator
Investigator

‎31-01-2021 01:00 PM

My dongle is showing full power but when I try to turn it on all icons light up, ee symbols flash as if trying to get on internet and then dongle shuts down. Am on unlimited data sim only plan

0 Helpful
6 REPLIES 6
Christopher_G
EE Community Support Team

‎31-01-2021 03:07 PM

Welcome to the community, @Paul43251

 

Which dongle/4G router do you have?

 

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎31-01-2021 03:55 PM

@Paul43251 : Does it actually stop working or is it just that lights go off? That's quite usual. In that state it is still active.

 

When that happens can you get to it thro' http://192.168.1.1 ? If so, it is live.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Paul43251
Investigator
Investigator
In response to XRaySpeX

‎31-01-2021 05:22 PM

Normally when turned on 4g symbol and flashing we symbols show until connected to internet. 
Now it is not connecting to internet at all just shutting down

0 Helpful
Paul43251
Investigator
Investigator
In response to XRaySpeX

‎31-01-2021 05:26 PM

When turned on until it shuts down , seconds later other devices are not finding dongle.

0 Helpful
Paul43251
Investigator
Investigator
In response to Christopher_G

‎31-01-2021 05:33 PM

Dongle is MYWIFI Mini

had for a few years and not had problems like this before.

0 Helpful
Leanne_T
EE Community Support Team
In response to Paul43251

‎01-02-2021 08:34 AM - edited ‎01-02-2021 08:35 AM

Morning @Paul43251 

 

Thanks for coming back to us.

 

Have you tried resetting the device back to factory settings after backing up the device settings?

 

Thanks 🙂

 

Leanne.

0 Helpful