Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Re-registering a new dongle

EE1701
Contributor
Contributor

‎21-12-2021 08:27 AM

HI all, a new post for me, I bought a monthly contract 4G wifi dongle a few years ago, handy for camping.

However due to my current internet provider Talktalk being down for approx 2 weeks now, I dug out my old Dongle and used it temporarily.

I have now bought a new 4G pay and go dongle, but the problem is as I have previously registered with EE using the old dongle, to check my credit etc, I now cant seem to be able to re-register myself to be able to check my new Dongles current credit and Gb allowance remaining.

Question: How to re-register onto my new Dongle?

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎21-12-2021 08:39 AM

It will have a different mobile number from your old one. Just Add an Account to your MyEE. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
EE1701
Contributor
Contributor
In response to XRaySpeX

‎21-12-2021 09:32 AM

HI thank you for trying to help, however yes it will have a new number, but I cannot find any click on or anything that suggests to ''Add an Account'', anywhere.

0 Helpful
EE1701
Contributor
Contributor
In response to XRaySpeX

‎21-12-2021 10:10 AM

Thank you for trying, somehow I think its worked itself out, I don't know how, it has somehow automatically showing me the current usage of my new pay and go Dongle.

It shows my new number, and when I log in it relates to the new Dongle and credit etc, maybe because the old one is now switched off, or out of range, who knows?

But it works.

Thanks.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to XRaySpeX

‎21-12-2021 12:37 PM

MyEE Menu > A/C Settings > Add an Account.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)