Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15513 Views
  • 51 replies
  • 65 Helpful

Resolved! Apple Watch 6 - Confused???

Hi all, Apologies if this has been asked before but I can’t find the exact info I’m looking for so some clarification would be excellent thanks... I have an existing EE pay monthly iPhone 11 plan for 100gb data and unlimited mins & texts and I am con...

Apple Watch series 6

Hi I am having trouble setting up my Apple Watch. I know how to set it up because of having a series 4 but this series 6  is being stubborn.I have contacted support who keep telling me it will take 4 hours for the past couple of days now. I’ve done t...

Resolved! Unlimited data add on

Hi, if anyone could help I was just wondering how a reoccurring add on works. If I get a reoccurring unlimited data add on do I have to pay £25 once and it stays on or do I have to pay an extra £25 on top of my usual bill every month? I would appreci...

BM4 by Investigator
  • 1796 Views
  • 3 replies
  • 1 Helpful

Old phone number

 Can i keep my old number even though my upgrade has increased my payments

Excellent Customer Service

Good Evening, I would like to say thank you to Sherilyn (Unfortunately I forgot ask for his surname nor am I able to recall which centre he was based at). I spoke to Sherilyn in regards to unlocking my phone. He explained that the Unlock Team were cu...

Romie by Visitor
  • 480 Views
  • 1 replies
  • 0 Helpful

Oppo Find x2 Pro with watch

I upgraded to the Oppo Find with a free Oppo watch. I discovered later I had to organise and manage receiving the watch myself (little cheeky in the advert and not made clear during the online process). Its not been over three weeks since I completed...

tfdh79 by Visitor
  • 673 Views
  • 4 replies
  • 2 Helpful

Top up

So I have topped up my account money is out my bank but I havent reaceived my top contacted back and they said theyve take it. This happens all the time and I'm sick of it costs a fortune to call them it's a joke anyone know what I can do?

Teric13 by Contributor
  • 1555 Views
  • 21 replies
  • 1 Helpful

Resolved! Swapping EE number from old phone to new phone

Please can someone help. I bought my mum a new unlocked Samsung phone. I requested a new sim as the old sim was too big. Got new nano sim, added it to new phone. How do I swap her old EE number on to new EE sim /phone?      

Wifi calling on other devices keeps stopping working

HI - I have successfully had wifi calling on other devices working with my Mac. Worked beautifully even with my phone turned off. However, it stops working every month or so and calls go via my phone rather than directly by wifi. I haven't changed an...

mcgillca by Explorer
  • 677 Views
  • 3 replies
  • 1 Helpful

Cannot add Connected SIM plan

Good day, I bought a Lenovo tablet 2 months ago that included free preloaded 20GB EE SIM card for 30 days. There was a leaflet enclosed with the tablet advising that once this allowance expires I can choose a suitable Connected SIM plan and set up a ...