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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

New Sim hasn't activated in almost 72 hours

The website and help all says 24 hours max but mine has taken longer. Is there a way to get this fixed now? Because at this point I'm just considering getting my phone and sim sent back and refunding it and going to a different provider as this is ju...

Resolved! Pack not renewed but enough credit

Hi, Last night I topped up my PAYG account so the total balance was £11.88 and this morning when my £10 pack was supposed to renew, it kept saying it failed because there was not enough credit. I can see it’s happened in the past and only someone fro...

neels029 by Investigator
  • 4237 Views
  • 12 replies
  • 4 Helpful

Major issue with service.

My phone was cut off a month or so ago, stopped being able to recieve texts. I suspect it went into hibernation.. Despite topping up £10 i STILL don't have service after a MONTH since the top up. I can't call or text 150. I can't do anything. I've ha...

Trade in

I want the new Samsung flip and it says about trade in.. But I have a hawaei p20 us that accepted as it only says any Samsung device 

Payment

I want to remove my card but not cancelling my plan I just want to pay monthly by putting some creddit on the app how can I make that happen? 

AndresMA by Visitor
  • 333 Views
  • 2 replies
  • 0 Helpful

Upgrade with a catch

Looked on my app and for been a loyal customer ee will wipe my upgrade cost which isn't due till march 2022 but I can only pick 2 phones samsung S21 or the Samsung flip and go on a more expensive plan  and give them my old phone Samsung s10 not much ...

waynes4 by Valued Contributor
  • 411 Views
  • 2 replies
  • 1 Helpful

Upgrade more expensive

I have just lost my phone. I'm on a sim-only contract and can't afford to buy a new phone outright. EE are offering an upgrade but it's so much more expensive to upgrade than to become a new customer (I've been with EE for 15yrs). I have seen the sam...

How to stop people stealing my wifi

I have Smart Hub, and can see on my router menu unknown devices using my wifi but not an option to block/ban them, how can I block their IPs/MACs?