EE Perks

[rachtp]

Hi, I have a perks account which I have previously successfully used. My contract is now up and I am looking at upgrade options but my perks account does not recognise my password. I have tried the password reset , kept getting an error that my login details were invalid then a message stating my account was frozen for 24 hours. That time has now passed and I have tried to reset my password again and I am getting the same error message.

Please help

[Leanne_T]

Hi @rachtp

Thanks for coming to the community. 

Are you using your work or personal email to reset the password? 

Have you tried registering again for a Perk account? 

Leanne 🙂

[rachtp]

I used my work email to reset.

Following your reply i tried to register (with work email) and got reply stating I am already registered

so no success

[Leanne_T]

Thanks for trying @rachtp

I have sent you a private message for some extra details. 

Thanks 🙂

Leanne.