Major issue with service.

[SeizaKokoro]

My phone was cut off a month or so ago, stopped being able to recieve texts. I suspect it went into hibernation.. Despite topping up £10 i STILL don't have service after a MONTH since the top up. I can't call or text 150. I can't do anything. I've had my money taken and you all ran off with it. Please explain what the HELL is going on here and refund me or fix it please 😉

[bristolian]

Hello @SeizaKokoro 

Welcome to the EE community

There is no account access via this public internet forum, I'd recommend you call EE C/S from another phone using 0800 0798586.,

[SeizaKokoro]

Oh also seems quite a few people are having issues with this AND the fact that your live chat physically does not work despite me checking while in the hours of operation many times.

[SeizaKokoro]

What other phone? I dont pay for TWO phones my man. I pay for one phone, from you, And you guys scammed me.

[bristolian]

I'm not EE staff, but a customer just like you.

I'd always recommend having access to another phone for scenarios such as this. Do any friends or relatives have a phone you could perhaps borrow to make the (free) call?

If not, then you could try calling 0800 0798586 from a web-calling app such as Skype.

EdIted to add that there is no live-chat for PAYG users.

[SeizaKokoro]

Sorry about that, but i need staff help. I have no other phone, i live alone far from any family.

[XRaySpeX]

To have CS help you need to call them. This is not CS. 

[Leanne_T]

Hi @SeizaKokoro

Thanks for coming to the community. 

If the SIM card has gone into hibernation, you would need to give us a call to get the account looked into. 

Please see our Get in touch page for contact details. 

Thanks. 

Leanne.