Last night I topped up my PAYG account so the total balance was £11.88 and this morning when my £10 pack was supposed to renew, it kept saying it failed because there was not enough credit. I can see it’s happened in the past and only someone from EE can resolve it. Can an EE staff please fix this for me?
I've got the same problem. I had the £5 everything pack and it didn't renew Friday so I spoke to online chat and unfortunately it made it worse as I now have no pack. I'd be happy with the £5 data focused pack but it won't even let me buy that. Please let me know if you get it sorted. Thanks.
What does texting AL to 150 from it fully report verbatim (it is free)?
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Your current balance as of today 11:56 is £11.88. Your last top up was £10.00 on 14/12/2020 at 23:43. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
