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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Samsung S21 order

Hi all  I upgraded online to a Samsung galaxy s21 and was told it was out of stock but would only take a maximum of 7 days.. has anyone else had this recently? If so how long did it take? As now it’s saying minimum of 14 days. My current phone is on ...

Closing broadband and landline

When will I get confirmation that my Mother's broadband and landline have been cancelled now she's in a care home? Her flat was rented and now is empty as I have given notice to her landlady

AndyT18 by Explorer
  • 415 Views
  • 3 replies
  • 2 Helpful

Resolved! 2 phones on 1 account, upgrade swap

Hi, I have 2 phones on one account (mine and my partner's phone). I decided not to upgrade when I was entitled to and have a sim only deal. My partner is not eligible to upgrade yet, however her phone has faults and she needs a new one. Can I upgrade...

Hannahsp by Investigator
  • 1853 Views
  • 4 replies
  • 3 Helpful

Setting up broadband priority on QOS

Hello!I am (like many others) working from home, and a lot of my work requires a lot of bandwidth. However I have children in the house who like using the internet on multiple devices at once, which slows our internet to a crawl.Is there a way to set...

nmtbarry by Visitor
  • 4149 Views
  • 5 replies
  • 2 Helpful

Ending my contract

My Broadband/Telephone ends this month and I do not want to renew the contract.  I am away from the UK and cannot call the company.  I sent e-mail messages to the customer service and they bounced back.  I have sent messages to that address in the pa...

ficyl by Visitor
  • 324 Views
  • 2 replies
  • 0 Helpful

Long term EE customer New BT customer

I have three contracts with EE and although through I arranged to have super fast full fibre to premises through BT I was told I was ready to upgrade and told me how much the new Samsung flip phone would cost me . However , now I am ready to upgrade ...

Alyp1 by Contributor
  • 319 Views
  • 1 replies
  • 0 Helpful

No phone or broadband

Got a message an engineer would be out yesterday but no one came and then got a text saying I was live but installed my router and phone but I have no dial tone and no broadband and I've tried everything?

Spence77 by Explorer
  • 362 Views
  • 4 replies
  • 0 Helpful

Resolved! Registering EE sim card first time

Why I still cannot make/receive calls after registering the sim card with an operator over the phone having a pay as you go have just topped it up? what else need to be done? Thanks

3fab by Investigator
  • 1919 Views
  • 5 replies
  • 3 Helpful

Samsung s21 back order

Hi I have a back order for a Samsung galaxy s21 128gb phantom grey. was just hoping someone could tell me when they are expected to be back in stock and out for delivery. thanks

STEViiE by Investigator
  • 769 Views
  • 9 replies
  • 1 Helpful

Resolved! Can't Upgrade Without Security Code

Hello, I need to upgrade my phone as my current handset is broken. However I can't receive the security code by text nor can I phone them. What can I do? This feature seems incredibly short-sighted as a great deal of people needing to upgrade probabl...