Samsung S21 order

[Nicole189018]

Hi all 

I upgraded online to a Samsung galaxy s21 and was told it was out of stock but would only take a maximum of 7 days.. has anyone else had this recently? If so how long did it take? As now it’s saying minimum of 14 days. My current phone is on its way out so I’m desperate really and annoying to be told 2 different things. 

[Chris_B]

@Nicole189018  it’s going to depend on when Samsung send more to EE of the device/model type you ordered. 

[Christopher_G]

Hi @Nicole189018

Welcome to the community and thanks for ordering.

Which colour and memory size did you choose? I'll check our stock levels for you.

Chris

[Nicole189018]

Hi thank you for replying @Christopher_G 

It’s the Samsung galaxy s21 in grey and 128gb storage 

if there are any other colours for dispatch sooner I’m happy to change

[Christopher_B]

Hi @Nicole189018

I've checked and that colour and memory variant is still showing as expected delivery within 7 days, all other colour variants are the same or more.

As it's been longer than the 7 days I would suggest having a chat with our customer care team so they can check on your order.

Thanks 

Chris 

[Nicole189018]

Thank you very much 

[jarkimond]

Hi Nicole - did your phone arrive yet?

[SueMcM]

Did you receive this yet?